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Ebook Difficult Conversations: How to Discuss What Matters Most by Douglas Stone read! Book Title: Difficult Conversations: How to Discuss What Matters Most
The author of the book: Douglas Stone
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Loaded: 1066 times
Reader ratings: 7.2
Edition: Penguin Books
Date of issue: November 2nd 2010
ISBN: 0143118447
ISBN 13: 9780143118442
Language: English
Format files: PDF
The size of the: 629 KB

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

? Decipher the underlying structure of every difficult conversation
? Start a conversation without defensiveness
? Listen for the meaning of what is not said
? Stay balanced in the face of attacks and accusations
? Move from emotion to productive problem solving


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